Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

If you're having trouble logging in to your account, first check that the email address you're trying to log in to is the same one you used to place your order. Also, feel free to reset your password.

An error message tells you that you cannot log in, which means you placed your order as a guest. (See explanation below)

If after these steps it still doesn't work, don't hesitate to contact us via our chat or at contact@motusboutique.fr.

If you are unable to log in to your account, or your account does not display the order you just placed: this means you placed your order as a guest.

In this case, we invite you to create an account if you have not already done so, and contact us so that we can link your order to your account.

If you do not wish to create an account, you can track your order here: track my order or from our order shipment email.

All your purchases on our platform are protected and completely secure. Your banking information is encrypted and never in our possession. Transactions are entirely processed through the secure payment module of our partners Shopify, Mollie, and Paypal.

It is possible to pay for your order:

- By bank card (Visa, MasterCard, American Express).
- Via Paypal.
- By Apple Pay
- In 3x payment without fees.

Your bank account will be debited as soon as your order is validated.

You can download the invoice for your purchase in your account area by clicking on order then invoice to the right of the order of your choice.

After confirming and paying for your order, you will receive an order confirmation email. You will find your purchase report and invoice in the "My Orders" section of your account.

Once your order is being processed, it is no longer possible to add or remove items or modify a product from your customer area.

However, we have a maximum of one hour to modify your order before it is sent to our warehouse. If the one-hour deadline has not passed, contact us at contact@motusboutique.fr with your order number and the changes you need to make.

If unfortunately the modification is not possible, we invite you to return the item and place a new order.

Our in-store inventory differs from the inventory available on the website. For this reason, we cannot guarantee availability or reserve a product in store.

Our online stocks are very limited and some products may quickly run out, which is why we invite you to sign up for the back in stock alert to be notified of a customer return or restocking.

Your registration for this alert allows us to anticipate our stocks for possible restocking.

As soon as your order is shipped, you will receive an email with your order tracking number. You can also track the progress of your order from your personal space, in the "Orders" tab and from the order tracking page.

We invite you to contact us at contact@motusboutique.fr so that we can help you, we can group your orders if they have not yet been prepared.

Back in stock alerts allow you to shop your favorite pieces. Alerts are sent immediately when a product is restocked or a customer returns.

We deliver our products worldwide.

However, please note that delivery to certain countries may incur customs charges.

To learn more about delivery methods and costs, we recommend adding a product to your cart and simulating a purchase by entering your delivery address. Your delivery options will then be displayed.

Your delivery is free for any order over €100 for delivery to a relay point.

FRANCE:

Relay point: €3.99
Colissimo 48h without signature: €5.99
Colissimo 48h with signature: €6.99
Chronopost 24h: €9

EUROPE:

Andorra, Monaco
Relay point: €3.99
Colissimo without signature: €5.99
Colissimo with signature: €6.99

Belgium
Relay point: €4.99
Home delivery: €9.99

Germany, Netherlands
Relay point: €5.99
Home delivery: €9.99

Spain, Italy, Portugal
Relay point: €5.99
Home delivery: €12

Luxembourg
Relay point: €4.99
Home delivery: €9.99

Denmark, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, United Kingdom, Slovenia, Slovakia, Austria, Switzerland
Home delivery: €12

Croatia, Greece, Romania
Home delivery: €15

DOM-TOM / Worldwide

Morocco, Reunion, Martinique
Home delivery: €15

Mauritius, Saint-Martin
Home delivery: €25

United States, Israel, Singapore, Australia, Canada
Home delivery: €22

If the country you wish to order from is not available, please do not hesitate to write to us at contact@motusboutique.fr

You can have your orders delivered by Mondial Relay, Colissimo or Chronopost.

Order before 1 p.m. on weekdays for next-day delivery with Chronopost.

Orders placed on our e-shop are processed by our logistics provider and shipped Monday to Friday within 24 to 48 hours, then:

* Delivered within 48 hours by our service providers Mondial Relay & Colissimo
* 24 hours for Chronopost (When ordering before 1 p.m.)

(Metropolitan France)

Once your order has been processed by your chosen carrier, you will receive an email with your package tracking number and the carrier's tracking link. You can also track your order from your account.

You may have to pay customs fees or import taxes if you wish to ship internationally (outside mainland France and outside the European Union VAT zone). This is particularly the case if you choose to ship to Switzerland or Canada, for example.

They are therefore the responsibility of the importer, that is to say the customer.

If you were absent when your package was delivered, Colissimo will leave a delivery notice and offer you either:

- To collect your package from a collection point.
- To be re-delivered the next day.

If your package is returned to us, it will be automatically refunded to the bank account used for the purchase and returned to stock.

If you would like it resent to you, we invite you to reorder.

You have 14 days after receiving your order to send us your request.

You can generate your return voucher by clicking here or from your customer area in the returns tab.

If you are not satisfied with any of your items or your order, we allow you to return your items within 14 days.

They must be returned in their original packaging, with tags attached and in perfect condition.

Your order form must be included in your return, otherwise your return cannot be processed and refunded.

You will be able to generate your return voucher from our return portal.

These fixed costs will be deducted from your reimbursement:
France: €6
Europe: €9

Your return can also be sent by your own means to this address and generated from this page :

Kuehne + Nagel | BIGBLUE MOTU Returns
2 Avenue Joseph Paxton
Grive's Nest Business Park
77164 FERRIERES EN BRIE, FR

The cost of returning your order is your responsibility.

For packages returned outside the European Union, customs fees will be your responsibility.

When you request a return, you will be offered the exchange option.

Once your return is confirmed, you can reorder the desired item. If the item is the same price, you will only have to pay the shipping costs. If you add other items or if the price is different, you can cover the difference.

To generate your return voucher, click here or go to your customer area.

You have 14 days after receiving your order to complete this process.

Your return will be processed and refunded within 15 business days of receipt. We will refund you to the bank account of the card used to pay for the order. The processing of your return will be confirmed by email.

The amount refunded will correspond to the amount of the products returned with label and in perfect condition.

If after 4 weeks of receipt, your return has still not been processed, please do not hesitate to contact us at contact@motusboutique.fr .

We apologize for this situation. Please be aware that we carefully check our products; however, it is possible that a part may be out of our control and may be defective.

We invite you to contact our customer service at contact@motusboutique.fr with a photo of your defective item so that we can find the best solution to your problem together.

Without contact before your return with a photo of the defective item, we will not be able to cover the cost of returning this item.

If your return request changes, please contact us so that we can modify it.

Your return may be refused if:
- If your package is returned to us after the 14-day period
- If your products are returned to us without a label, washed/already worn

It is no longer possible to combine multiple orders into a single return. We encourage you to submit a separate return request for each order and then return them separately.

You will find the country of origin of our products on each of our product sheets.

Our products come mainly from France, Europe and Asia.

We indicate the composition of each part on our product sheets.

To take care of your Motus parts, on each product sheet, we indicate the maintenance advice adapted to each part.

Our boutique is located at 64 rue de Caumartin, Paris 9th arrondissement. We are open Monday to Saturday, from 10:30 a.m. to 8:00 p.m.

Our in-store selection differs from the selection you can find online. We cannot guarantee that you will find the same items in-store or online.